Crisis Stabilization Beds Program

Waterloo
Region

Thresholds Homes and Supports’ Crisis Stabilization Beds Program offers voluntary and non-medical short terms stays with 24-hour supportive care for those in crisis. Located at the rear of our property at 298 Lawrence Avenue in Kitchener, the program serves as an alternate to a hospital emergency room for people who are able to keep themselves and others safe. 

Individuals who:

  • are 18 years of age and older
  • are in the Region of Waterloo or County of Wellington
  • are experiencing a mental health and/or psychosocial crisis
  • are able to maintain safety of self and others (in a congregate setting)

Individuals or referring partners can complete a telephone screening by calling (519) 579-0751.

Frequently Asked Questions

Individuals may access Crisis Stabilization Beds for various reasons, including to receive emotional support in times of crisis, as an alternative to a hospital stay, or as a transitional step after a hospital stay.

The Crisis Stabilization Beds Program can provide:

  • Crisis de-escalation and support
  • Safety planning
  • Developing and updating crisis plans
  • Support managing symptoms of mental illness
  • Supportive counselling
  • Medication support
  • Referrals and links to appropriate community support
  • Partnerships with other service providers, families, and support networks

Once an individual completes a telephone screening by calling (519) 579-0751, they can be admitted on the same day.

The average length of stay is approximately five (5) days.

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Warming Centre

Waterloo
Region

Thresholds Homes and Supports’ Warming Centre at the front of our 298 Lawrence Avenue property in Kitchener is open to anyone needing a warm place to spend the night. Open daily throughout the winter season from 7 pm to 7am, the centre offers a calming environment with beds and shower facilities, nutritious meals, and referrals to community supports.

Bus stops for routes 204, 20, 16, and 12 are close by.

Individuals who:

  • are 18 years of age and older
  • live in the Region of Waterloo

Guests or referring partners are encouraged to call First Connect, at 519-624-9133, or the centre, at 519 579-5009, before arrival, but walk-ins are also welcome.